01. Introduction

Purpose

At Catuma Synergy Hub, we value your privacy and are committed to protecting your personal data. This notice explains how we collect, use, and safeguard your information when you interact with our games or website, and outlines the rights available to you.

Please read this notice alongside any other privacy communications we share with you to fully understand how we handle your data.

Controller

Catuma Synergy Hub is the data controller responsible for your personal data. For any questions about our privacy practices, please contact our Director using the details below.

Contact Information

• Company: Catuma Synergy Hub Limited (Co. No. 15341120, England and Wales)
• Director: Inga Cvirkiene
• Email: play@catuma.uk
• Address: 28 Memorial Avenue, London, England, E15 3BT, UK

You may also raise a complaint with the UK Information Commissioner's Office at www.ico.org.uk. We would appreciate the opportunity to resolve your concerns directly first.

Keeping Your Data Accurate

It is important that the personal data we hold about you remains accurate. Please notify us of any changes during your relationship with us.

Third-Party Links

Our website may contain links to external sites. Clicking those links may share your data with third parties. We encourage you to review the privacy policies of any external sites you visit.

02. Types of Data We Collect

We collect the following categories of personal data:

• Identity Data — name, title, date of birth
• Contact Data — email address, phone number, postal address
• Transaction Data — payment and purchase details
• Technical Data — IP address, browser type, device information
• Usage Data — how you interact with our website and games
• Marketing Data — your communication and marketing preferences

We also collect Aggregated Data (e.g. statistical or behavioural insights) which does not identify individuals and is not considered personal data.

03. How We Collect Data

We collect personal data through the following methods:

• Direct Interactions — when you register, subscribe, fill in a form, or communicate with us directly.
• Automated Technologies — when you browse our website, we may collect data via cookies, server logs, and similar tracking technologies.
• Third-Party Sources — we may receive technical or analytics data from providers such as Google, Meta, or Zoho.

04. How We Use Your Data

We only use your personal data where the law allows. This includes:

• Contractual Obligations — to fulfil orders, subscriptions, or agreements with you.
• Legitimate Interests — for purposes such as improving our services, marketing, and fraud prevention.
• Legal Compliance — to meet our regulatory and legal obligations.

You may withdraw consent to marketing communications at any time by contacting us at play@catuma.uk.

05. Data Security

We implement robust security measures to protect your personal data from unauthorised access, loss, or misuse. Access to your data is restricted to those who have a legitimate business need. All data processors we engage are required to process your data securely and in accordance with our instructions.

06. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal and business requirements. For example, basic customer records are retained for six years to comply with tax obligations. Once data is no longer required, it is securely deleted or anonymised.

07. Your Rights

Under UK data protection law, you have the right to:

• Access — request a copy of the personal data we hold about you.
• Rectification — ask us to correct inaccurate or incomplete data.
• Erasure — request deletion of your data where there is no lawful reason to retain it.
• Objection — object to processing based on legitimate interests or for direct marketing.
• Restriction — ask us to suspend processing of your data in certain circumstances.
• Portability — request transfer of your data in a structured, machine-readable format.

To exercise any of these rights, please contact us at play@catuma.uk. We aim to respond within 30 days.